At Home

I ordered 8 candle wax for same day delivery and was charged $13.59 for all but only received one. I contacted the store the one came from and was told that's all they had but Noone notified me of that.

The manager also said there was no way they could contact them directly either & sent an email to them in reference to my issue. She also didn't have the ability to refund me my money, so I'm totally not buying from them anymore.

I emailed The Home Store also and received an return email stating they'll get back to me within 36 hrs. Not good customer service at all especially for online purchases gone wrong!"

Mi orden no estaba completa y jamás me avisaron eso. Vine a la tienda y solo me entregaron un producto.

Muy molesto es esto porque yo busqué una tienda que tuviera los dos productos y fue una tienda demasiado lejos de mi domicilio. Yo pagué por dos productos.

My driver said she'd bring it back after her boyfriend dropped off the wrong item. She lied about coming back, and I haven't been in contact since.

Said Voice Mail was too full to leave a message. I need my issue resolved.

I spent over $300 on a Christmas tree that I never received. I have wrote multiple emails.

Still no response. Can someone please contact me immediately 513 376 ****

Cant get anyone on phone! Theres no ACTUAL person for customer service!

I have an order number and proof of payment through Amex but I havent received my product and shows no order found when entering order number.

EXTREMELY FRUSTRATED!! even my local store has no idea what to do or who to call!

I did not receive my order, but I paid for it in July. So Im calling to find out where my product is.

I placed an order and never received it even though the tracking says that it was delivered. Now I cannot call anyone to give me any answer and return my money.

It has been over a month. This was a scam.

Table was damaged. My a hassle free process to speak to someone in regard to items that were delivered.

I need to talk to a manager . I need ro understand why the stores to do the same with customers.pleqse help me

Hello I had a same day delivery order that was delivered to the wrong address. It was delivered to the 3812 address across the street since I do not recognize the house. I am extremely upset

I need a new credit card. That is all I need.

I dont have a card to shop with. Just please send me a new card. This should be simple to do. My home number is 251 508****.

It is very very difficult to reach your customer care center. This should be extremely easy to get.

I understand the Geneva Store will be permanently closing. I have a merchandise credit issued to me from that store. May I still use it towards my purchase this week?

My experience with At Home regarding a damaged cabinet has been an absolute disaster. From my initial contact on April 26th to today, May 8th, their handling of this issue demonstrates a shocking lack of care and efficiency.

This ranks as the worst customer service I've ever endured.

Upon receiving the damaged cabinet, I immediately notified At Home, including a photograph and my contact details. What followed was a ridiculous back-and-forth that exposed a complete breakdown in their internal communication.

Despite my repeated attempts to get an update (May 1st, May 3rd, May 6th), I received only vague apologies and promises of information from the elusive "merchandise team." It was obvious that different departments weren't talking to each other. I was told the vendor could identify the necessary part from a picture a claim that proved false since no one ever asked for the specific part number, which I provided as "Panel C" on April 30th.

A resolution timeline? Non-existent.

Initial replies offered no guarantee about when or even if the part would ship. When I pressed for a potential delivery date, I was met with more stalling. Now, over two weeks later, the only action At Home seems capable of is passing my emails along to this unresponsive "merchandise team."

To add insult to injury, when I finally requested a return label and a full refund (April 30th), the situation became even more absurd. On May 8th, I was informed that while the return is "free," I am responsible for scheduling the pickup!

This is outrageous. Why should I, the customer inconvenienced by their damaged product and their terrible service, have to arrange the logistics for its return?

Charlita from Corporate Customer Care kept insisting the vendor received the necessary information from the start. Yet, my follow-ups clearly showed a lack of understanding or action on the vendor's side. Blaming vendor delays as being "out of their control" is a weak excuse.

A company is accountable for its vendors' performance.

This entire ordeal has been marked by endless delays, a complete lack of clear communication, and a blatant disregard for my time and frustration. Instead of taking ownership and fixing the problem, At Home has made me chase them for updates and now expects me to handle the return of their damaged merchandise.

The sheer incompetence and lack of customer care I've experienced are unbelievable.

Anyone considering a purchase from At Home should seriously reconsider. This has been a customer service nightmare, and I will be sharing this dreadful experience with everyone I know.

they hang up my call. didnt even asked for a reason of my call.

poor service.

??? Too long of a process to speak to some one live.

I tried to call after Ignorant staff members but got disconnect after being put on hold twice. @@@@@