Contact At Home Customer Service

I ordered 8 candle wax for same day delivery and was charged $13.59 for all but only received one. I contacted the store the one came from and was told that's all they had but Noone notified me of that.

The manager also said there was no way they could contact them directly either & sent an email to them in reference to my issue. She also didn't have the ability to refund me my money, so I'm totally not buying from them anymore.

I emailed The Home Store also and received an return email stating they'll get back to me within 36 hrs. Not good customer service at all especially for online purchases gone wrong!"

Ordered something for in store pick up through apple pay and at home never sent me an order confirmation email with an order number or confirmation. Apple pay says it went through so my husband brought that with him when we went to pick it up.

The woman there wouldn't release the order to my husband and was incredibly rude and disrespectul, was snearing at him as if she was happy she was getting to be rude to us and turn us away. I then called her to explain the situation and find out how to get the order released since I never received an order number and only had the apple pay confirmation and she provided no helpful information she talked over me on the phone interrupted me was rude and should absolutely never work in customer service.

She wouldn't listen to the issue, took no accountability, and provided zero solutions. So now we paid for items but are unable to pick them up.

My experience with At Home regarding a damaged cabinet has been an absolute disaster. From my initial contact on April 26th to today, May 8th, their handling of this issue demonstrates a shocking lack of care and efficiency.

This ranks as the worst customer service I've ever endured.
Upon receiving the damaged cabinet, I immediately notified At Home, including a photograph and my contact details. What followed was a ridiculous back-and-forth that exposed a complete breakdown in their internal communication.
Despite my repeated attempts to get an update (May 1st, May 3rd, May 6th), I received only vague apologies and promises of information from the elusive "merchandise team." It was obvious that different departments weren't talking to each other. I was told the vendor could identify the necessary part from a picture a claim that proved false since no one ever asked for the specific part number, which I provided as "Panel C" on April 30th.
A resolution timeline? Non-existent.

Initial replies offered no guarantee about when or even if the part would ship. When I pressed for a potential delivery date, I was met with more stalling. Now, over two weeks later, the only action At Home seems capable of is passing my emails along to this unresponsive "merchandise team."
To add insult to injury, when I finally requested a return label and a full refund (April 30th), the situation became even more absurd. On May 8th, I was informed that while the return is "free," I am responsible for scheduling the pickup!

This is outrageous. Why should I, the customer inconvenienced by their damaged product and their terrible service, have to arrange the logistics for its return?
Charlita from Corporate Customer Care kept insisting the vendor received the necessary information from the start. Yet, my follow-ups clearly showed a lack of understanding or action on the vendor's side. Blaming vendor delays as being "out of their control" is a weak excuse.

A company is accountable for its vendors' performance.
This entire ordeal has been marked by endless delays, a complete lack of clear communication, and a blatant disregard for my time and frustration. Instead of taking ownership and fixing the problem, At Home has made me chase them for updates and now expects me to handle the return of their damaged merchandise.
The sheer incompetence and lack of customer care I've experienced are unbelievable.

Anyone considering a purchase from At Home should seriously reconsider. This has been a customer service nightmare, and I will be sharing this dreadful experience with everyone I know.

After many attempts to secure my solar lance, they were delivered to me on Sunday, April 13. I was so happy. You should have more merchandise dealing with solar lamps for the summer outdoor design.